PLACING AN ORDER & PAYMENT
Do I need to create an account to make an order?
No, creating an account is optional. However, by creating an account you make tracking orders easier.
What is Candy Fix’s return policy?
All sales are final. We do not accept returns or refunds on purchases because candy is perishable.
What credit cards do you accept?
We accept MasterCard and Visa.
SHIPPINGMy shipping address is wrong, how can you help?
Contact us at firstname.lastname@example.org with your order number, we will do our best to get your candy.
Do you ship internationally?
Currently, we ship to Canada and United States. Gift boxes and subscription boxes ship for free.
How long does it take to ship my order?
Normally, it takes 1 to 2 business days for orders to be processed and shipped. Standard shipping usually takes between 2 to 7 business days. For more information on delivery options please check https://candyfix.com/pages/shipping
Do you have sugar-free candy?
Yes, we do. We have the Sugar Free Butterfly Gummies at the moment and we will be adding more options in the future.
Do you carry Kosher candy?
We do offer a variety of kosher candy and you will find it marked with the Kosher icon in the candy’s details.
Do you carry gluten-free candy?
We do have gluten-free products and you will find it marked with Gluten Free icon in the candy’s details. However, if your allergies are severe we suggest you avoid our candies since the packaging facility handles gluten-containing products.
Are Candy Fix products allergy friendly?
All the allergen information are stated in the details of each candy. However, if your allergies are severe we suggest you avoid our candies since the packaging facility handles candy that might contain peanut, milk, soy, wheat, and nuts.
Is it possible to personalize my Candy Fix package?
Yes indeed. Our interactive website provides fun tools to select a design and add your personal message to the label. This costs $1.0 per label and the design will be applied to all the cubes in your package. We also offer a selection of cards with no extra charge.
Can I customize a large order of Candy Fix cubes for my special event?
That’s exciting! If you have an order of 30 cubes or more, just email us on email@example.com or fill the form on our Party Favors page and we will get back to you within 2 business days.
Does Candy Fix offer corporate gifts?
Oh yes, we do! Please contact us at firstname.lastname@example.org for more information.
How long does it require to finalize and ship customized large orders?
It really depends on how many candy cubes are in your order and the shipping address. Typically it takes around 10 business days to process, approve then ship.
What Candy Fix subscription options do you offer?
We offer our customers month to month subscription for 4 cubes box or 9 cubes box.
How does the subscription box work?
When you sign up for a subscription box you will get a 10% discount on the first box you receive. The subscription will be automatically be renewed and billed month to month.
Do you ship internationally?
Currently, we ship to Canada and United States. Subscription boxes ship for free.
What is the cancellation policy?
You can cancel your subscription at any time with no cancellation fees. Please make sure you contact us on email@example.com before the 15th of each month to ensure that the cancellation is activated before processing your next box. We will not refund or stop shipment once an order has shipped. We are also unable to accept returns as candy is a perishable product.
When will my subscription box ship?
Place your order before the 15th of the month and you will receive the box between 20th and 25th of that month.
How do I change my shipment address?
Contact us on firstname.lastname@example.org before the 15th to ensure changes are updated before processing your next box. We will not refund or stop shipment once an order has shipped.
Can I return or refund my box?
All sales are final. We will not accept returns or refund as candy is perishable product.
Please feel free to contact us on email@example.com to ask about a product, an order, payment information or media inquiries.