FAQ

General Info

Q: Where is Candy Fix located?
A: We have a brick-and-mortar store located in Downtown Oakville. We invite you to come visit us in person and experience our candy selection firsthand. We also offer online shopping and ship across Canada.

Q: Are you a woman-owned business?
A: Yes! Candy Fix is proudly woman-owned and Canadian. We’re dedicated to bringing the community a fresh, exciting candy experience.

Products and Ingredients

Q: What types of candies do you offer?
A: Our selection includes classic favourites, new and exciting flavours, seasonal candies, and even Swedish treats! We’re always updating our selection to keep things fresh and fun.

Q: Do you carry any imported or gourmet candies?
A: Yes! We specialize in hard-to-find, imported, and gourmet items, perfect for any candy connoisseur.

Q: Are your products allergy-friendly?
A: We offer a variety of candies, but some may contain common allergens such as nuts, dairy, or gluten. Please check individual product descriptions for specific ingredient information, and feel free to contact us if you have further questions.

Returns and Customer Satisfaction

Q: What is your return policy?
A: Due to the nature of our products, we cannot accept returns on candy items. However, if there’s an issue with your order, please reach out to us, and we’ll do our best to make it right.

Q: Who can I contact if I have an issue with my order?
A: For any concerns, please email our customer support team at info@candyfix.com, or visit our store, and we’ll be happy to assist.

Wholesale and Special Orders

Q: Do you offer wholesale options or bulk discounts?
A: Yes! If you’re interested in placing a bulk order or exploring wholesale opportunities, please reach out to us through our contact page for more information.

Q: Can I customize candy orders for events or parties?
A: Absolutely! We love being a part of your celebrations. Contact us with your customization needs, and we’ll work with you to create the perfect candy selection for your event.